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BamaMedStaffing Communication Commitments

 

At the ATC – BamaMedStaffing location our clients and healthcare associates love us and are loyal to us much in part due to the following commitments we provide them everyday

  • our staffing hours are 5AM – 10PM seven days per week.  General office hours are 8:30AM – 4:30PM Monday through Friday

 

  • Our branch office is open every day Monday through Friday 8AM – 4:30PM with the exception of the following holiday’s:
    – Feb 2 President’s Day
    – May 28 Memorial Day
    – Jul 4 Independence Day
    – Sep 3 Labor Day
    – Nov 22 & 24 Thanksgiving
    – Dec 24 & 25 Christmas
    – Jan 1 Happy New Year

 

  • we return all pertinent text messages during operating hours within at least 15 – 30 min but no later than 60 min

 

  • all pertinent email and voicemail are returned within 24 business hours

 

  • all phone calls are answered within 3 rings

 

  • Our standard phone greeting is as follows ‘Thank you for calling ATC, this is (name), how may I help you?

 

  • we never complete staffing transaction confirmations verbally, we confirm shifts over text or email to provide evidence of commitments

 

  • we under promise and over deliver

 

  • communication for us is much more than simply completing task, we always show honor and care for the person in every communication

 

  • our customers have two communication needs that we fulfill.  The first is we complete task in an excellent ON TIME manner.  Second each person has the need for acceptance and appreciation – we at BamaMedStaffing are masters at providing both

 

  • we take our word seriously and do what we said we would do.  In other words we ‘put our money where our mouth is’

 

  • we are not afraid to communicate a commitment.  We will tell you upfront what we are going to do for you and when you can expect to hear back from us

 

  • we apologize and acknowledge as quickly as possible well before the deadline when we realize we are not going to be able to make good on our commitment.  We do everything we can notify you in enough time to prevent damage and provide a solution as an alternative to the original commitment

 

 

We define these communication commitments as CommTrust

 

Please direct any questions or comments regarding these promises to our Nurse Staffing Director Martin A. Briggs @ mbriggs@atchealthcare.com or 205-870-7423

 

 

 

 

 

 

 

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